1. Who We Are
Paddock Outlet Ltd ("we", "us", "our") operates the website paddockoutlet.co.uk. We are the data controller responsible for your personal data collected through this Site. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, please contact our Data Protection Officer at [email protected].
2. What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: first name, last name, username or similar identifier
- Contact data: email address, telephone number, billing and delivery address
- Transaction data: details of products you have purchased and payments made
- Technical data: IP address, browser type, time zone, operating system, and other technology identifiers
- Usage data: information about how you use our website, products, and services
- Marketing data: your preferences in receiving marketing communications from us
3. How We Collect Your Data
We collect data through the following means:
- Direct interactions when you create an account, place an order, subscribe to our newsletter, or contact us
- Automated technologies such as cookies, server logs, and similar tracking technologies when you browse our Site
- Third parties such as payment processors (Stripe) and analytics providers
4. How We Use Your Data
We use your personal data for the following purposes and on the following legal bases:
5. Marketing Communications
We will only send you marketing emails if you have explicitly opted in to receive them. Each marketing email will contain an unsubscribe link, allowing you to opt out at any time. You can also withdraw your consent by contacting us at [email protected].
Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew consent.
6. Data Sharing and Third Parties
We may share your personal data with the following third parties:
- Payment processors (Stripe) to process your payments securely
- Delivery and logistics partners to fulfil your orders
- Email service providers to send transactional and marketing emails
- Analytics providers to help us understand how our Site is used
- Law enforcement or regulatory authorities where required by law
We do not sell your personal data to third parties. All third-party service providers are required to take appropriate security measures to protect your data.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specifically:
- Customer account data: retained for the duration of your account and up to 2 years after closure
- Order and transaction data: retained for 7 years for tax and accounting purposes
- Marketing consent records: retained for 3 years from the date of consent or last interaction
8. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to access
Request a copy of the personal data we hold about you
Right to rectification
Request correction of inaccurate or incomplete data
Right to erasure
Request deletion of your personal data ('right to be forgotten')
Right to restrict processing
Request that we limit how we use your data
Right to data portability
Receive your data in a structured, machine-readable format
Right to object
Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and personalise content. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Site.
We use the following types of cookies: strictly necessary cookies (required for the Site to function), performance cookies (to analyse how visitors use the Site), and marketing cookies (to show you relevant advertisements).
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment data is processed by Stripe and is not stored on our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Where changes are material, we will notify you by email or by a prominent notice on our Site.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: [email protected].